MSCI Global Index Client Service is the primary point of contact for clients and users of MSCI Index products and serves as the key link to MSCI's Global Research and Index operations. The team members are responsible for directly responding to a wide variety of methodology, usage, interpretational and technical questions on MSCI benchmark products.
The MSCI Index Client Service team is composed of experienced financial professionals that provide support for our institutional, dominantly financial institutional clients around the world. Globally the Index Client Service group is present in the following locations: San Francisco, Monterrey, New York, London, Budapest, Mumbai, Shanghai, Hong Kong, and Manila.
The successful candidate will be part of a 24 X 5 team catering to MSCI Clients in the global field of finance and investment with inquiries related to MSCI’s benchmark/index business which include but not limited to (a) data extraction of information at index and constituent levels, (b) providing basic details on index composition, and (c) access/permissioning of data and client support sites.
The successful candidate will also be responsible in (a) ensuring that complex queries are routed to the appropriate global teams whilst keeping Clients updated on the status of the query in a timely fashion and (b) collaborating with other Client Service teams globally to help address ad hoc requests from global Sales teams.
In addition, enhance client relationships through proactive follow up on issues raised by clients; Provide client feedback to the Marketing, Product Management, Research and Data teams.
DESIRED SKILLS, EXPERIENCE AND QUALIFICATIONS:
Currently in a Bachelor or Master program from a top university
Must have excellent verbal and written communication skills in English and Mandarin
A self-starter and highly motivated, ability to work individually and within a team
Ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients
Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines
Track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities
Ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of functional, geographic, and business lines
Ability to develop value-added contributions to both internal and external clients
Track record of challenging self and others to anticipate future trends and creatively capitalize on opportunities
Good understanding of international financial institutions and global financial markets
Demonstrated understanding of modern portfolio theory
Excellent academic tracking record
CFA is a plus